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Customer Service
- Shipping & Delivery
- Privacy & Security
- Clothing & Size Info
- FAQ'S
- Returns
- Ordering
- Payments
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
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WACKY CATS ships VIA US Priority Mail.
- Clothing & Size Info
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CLOTHING INFO:
We professionally clean & repair all items as much as possible so we rarely sell anything in less than Excellent Condition - See chart below. All major flaws are mentioned in the items description. Once in a while we may miss small flaws such as minor loose seams, tiny holes or very small or faint stains. We are human after all & sometimes flaws can hide in folds & such. Small flaws that are not visible or do not effect the wearing of the item are not mentioned. Please keep in mind that most of our items are 60 or so years old and will have normal typical vintage general wear from cleaning, age, etc.. even if it's listed as Mint Condition. We want you to be happy so remember, you can always return it.
Vintage Condition Rating Chart
Mint/Perfect: Self explanatory. Rare
Near Mint: Like new no noted flaws
Excellent: Noted minor flaws which do not compromise the item.
Very Good: Noted minor flaws, easily repairable, wearable as purchased.
Good: Noted minor flaws, most likely repairable, wearable with care.
Fair: Numerous noted flaws, some significant, possibly repairable/wearable.
SIZING INFO:
We try to measure as accurately as possible. Measurements are the fabric when laying flat. Keep in mind you will need to account for comfort in your measurements. The vintage old sizes are not the same as modern sizing. When measuring for fit, please follow these instructions to ensure your measurements will work. We measure items in their un-stretched state (if it stretches) unless description says otherwise. We measure exactly not approximately so keep that in mind when measuring yourself.
Scroll down below for lots of charts for UK & European size equivalents. The charts are Aprox. Not exact. Different designers have different sizes. The best way to go is to compare the measurements of a similar item you already have to the one you see on our site.
This is the way we measure:
Please keep in mind Our Measurements are the items size not yours.
If the waist size says 26" you will need to be a little smaller to fit. How much depends on you & your idea of comfort.
We usually take measurements while the item is laying flat and un-stretched.
BLOUSES, TOPS,COATS.& SHIRTS:
1. Arm length is measured from shoulder seam to wrist hem.
2. Bust/chest measured from underarm, across the chest to the other underarm, then measurement is doubled.
3. Length is measured from shoulder to hem, or straight down the back not including collar.
4. Waist is measured across where a normal waist would fall and then doubled.
5. Back is measured from shoulder seam across to other shoulder seam(see diagram below).
SKIRTS,& DRESSES:
1. Dress length is measured from shoulder to hem.
2. Waist is measured across where an average waist falls, then doubled.
3. Skirt length is measured from waistband to hem.
4. Hips are measured across where an average hip falls, then doubled.
PANTS:
1. Inseam is measured from crotch down along inside of leg to hem.
2. Waist is measured across natural waist then doubled.
3. Sometimes we measure from the waist, down to the crotch if needed.
SHOES:
Shoes are measured lengthwise across the top of the shoe from the heel to the toe, and the width is measured across the sole at the ball of the foot.
Size Charts
C:\Documents and Settings\MEOW\My Documents - FAQ'S
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How WACKY CATS VINTAGE WORKS
HELP I’VE FALLEN IN LOVE with something on your site but it says sold. What are the chances of me acquiring that item?
Many items sell out rather quickly, especially during certain times of the year. We try to list a few times a week and as quickly as we can. In the event you see something that has been sold feel free to email us with the exact name and item number. If the order does not go through or in the event it gets returned the item will be put back up for sale and you will be contacted asap. If something is marked SOLD and is moved to the back there’s not a good chance of it becoming available again though. We delete some sold items and move some to the back pages for reference. Why do you leave sold items on the site? We leave them up for about 30 days to accommodate returns etc. , then when we know for sure they're not coming back we will move some to the back pages for reference & delete some. This helps our customers get a feel for what kind of Vintage clothing we like to sell.
What hours do you work?
We work regular shop hours.
Monday - Fri day 12pm –7pm Saturday & Sunday 12pm-6pm.
We're very good about answering emails quickly, within hours if not minutes. We check email frequently and all day but on occasion when we do photo shoots we do not get to them right away same goes for leaving us a voice mail message, but don't worry we will get back to you ASAP.
Why do some items say "Coming Soon" & when will they be available for sale?
Clothing items with "Coming Soon" under them are previews to what we're working on. We add as many as possible a few times a week. Occasionally we'll find a flaw we missed during the photo-shoot & send it back out to be fixed/cleaned so it may stay that way for as long as it takes to get ready for sale. If you are interested in this item shoot us an email and we will contact you as soon as it is ready.
When do you update & add new stuff?
Every week. We don't have one specific day we do this. Please keep in mind you are working with a small business!
Can you email me whenever you list new stuff?
We have a wish list at the top right hand corner of every page. We cannot possible email every one weekly with new items that would be very time consuming and we do not want to flood everyone’s emails weekly. Wacky Cats Vintage is also on FaceBook & Twitter. So if you become a friend you will receive notified when we have added anything new to our site.
The color I see on my computer is different than what you describe, why?
Every computer monitor is different and most are not calibrated to be accurate so we describe the clothing fabric & color as best we can since we can't control what everyone sees on their computer screen. Our monitors and cameras are as professionally accurate as possible but that is not any guarantee. But it's pretty close to what you see most likely. If your super picky about the exact shade you just have to see it in person and if it's not right for you can always return your clothing. (please follow the return policies listed).
I click on your photos but they don't open up, why?
Usually the photos pop up in front of your browser window but depending on which browser you're using (example: Safari, Explorer, etc..) & it's settings they may be behind your browser or maybe you have blocked them somehow. Try another browser if all else fails.
Can I request a particular kind of dress or item?
You can tell us what you're looking for & we'll see if we have something like it in the warehouse. We have oodles and oodles of vintage clothing items at any given time. If we do we'll add it in to our next photo shoot for the next update and you will be contacted. Please use our wish list.
What are all of your policies on orders & returns etc?
To read all about our policies go here: How to Order & Returns Policies
What's the best way to find exactly what I'm looking for on your site, you have so much stuff?
Yes we do but it's easy... There is a drop down menu on the top every page and you can also use our search link on the top right hand corner of every page. Type in any keywords you're looking for, example: "plus size" or "hippie" or "Pucci" etc... you don't need the quote marks in the search box. It will pull up any clothing items with that word in the title &/or description. There are other parameters too like decades & price range if you want to narrow it down. Still don't find what you want? shoot me an email & I'll keep an eye out or look in the warehouse to see if I have it.ORDERING What currency do you accept?
We are in the USA so we only accept American dollars.
Do you hold items?
Yes! We offer this strictly for shoppers that are unsure of their size and need us to help them through an order. Please do not abuse our kindness with holds, it only ties up the stock for others who are sure they want it. Leaving an Item in your cart does not hold the item. It's not marked sold until you officially pay for it.
How do I place a US order?
Just use the Add To Shopping Cart button on the items page, then when you have all of the items you want in your shopping cart click on the check out button & follow the directions. See the How To Order page for all the details. Please make sure you complete the instructions, if you do not get an automated confirmation then the order did not go through. When paying by snail mail you must contact us so we know when the money order was actually sent . This has to happen with in 3 days of your placing the order or the order will get canceled & made available for others.
Is your shopping cart & site secure/Safe?
Absolutely! Look on your browser to see the locked icon before you enter your card info. We also have a SSL certificate through Godaddy.com which is one of the top security certificates available.
Do you sell or give out my email address?
No way!! We hate spam too and do not give anyone access to your info... ever! We do not store credit card info in any way, so it's safe with us.
What payment methods do you accept?
· Visa & Master card, American Express, & Bank issued Money Orders
· Please do not send us paper money or personal checks. We do NOT accept them.
· For international credit card orders (except Canada- Canada cards we accept directly) you will go through International Checkout
.· We do NOT accept Paypal.
See the How To Order page for all the details.
Do you have lay-a-way?
Yes we do! We have 2 lay-a-way plans for orders $200.00 & over & $1000.00 & over. You can pay half up front when you place the order and the remaining half in 30 days, or sooner. If the order is $1000.00 or more you may have up to 60 days to pay. Please email us for more info & all the instructions. All deposits are non refundable But will be applied to a store credit if you do not complete the sale. However, the deposit may not be credited if you abuse our policies, this is at our discretion. All items put on lay-a-way are non-returnable (so please be sure it's the correct size). You can have a maximum of 3 items at a time on layaway and only 1 layaway order at a time per customer. We cannot change or exchange the items in the order once it's placed. Sorry no exceptions, it holds up stock for us and for others who really want the items.
RETURNS:
Satisfaction guarantee: You must contact WACKY CATS with in 24 hour of receiving your purchase with your return intent. The item must be un-worn (yes you can try it on!) and in the same condition as it was when you received it. Sorry lingerie is not returnable You must send it back with in 2 days of your delivery date with delivery confirmation. ( see more below)
Can I return my order if I don't like it?
Absolutely! Anything over $100.00 for any reason at all is returnable for exchange or store credit only as long as it was returned in the exact same condition we sent it in along with all belts, & any other decorations or matching items that went with it within 2 days of your delivery date. Please make sure you read the policies as we do not make exceptions to the return policy. Not reading them is not an excuse. See the Return Policy page link at the bottom of the site for all the details.
I don't want a store credit I only want my money back.?
We only offer store credit. It's good for 6 months. If there's something in particular you're looking for we take extra time for the people who have store credits, to actually go out & try to find it for you. Sorta like your own personal shopper. But sadly there's a rampant problem among all vintage stores of people buying the fancy dresses or other items, wearing them out for special events, then returning them. This policy protects us from that so it's not just to be difficult. We don't make exceptions unless you received the wrong item & the item you ordered isn't available. Thank you for understanding.
I want to return my item but it's late
We're sometimes flexible on the late returns, it depends on the situation & circumstances if it's just a day or 2 but if you keep dresses over a weekend we will not accept the return. Sadly this is also a rampant problem with people wear things out or use them for photo shoots & then try to return them, which is the same as stealing, so this is why we're so strict about this rule & have our policies. It's at our discretion. Thanks for understanding!
But I didn't read your policies &/or I just don't care.
We created the Policies page, in addition to this FAQ's page so that you could be a well informed vintage shopper & because without them all businesses would not be able to stay in business.. We are not trying to be evil or difficult. We have tried every possible way for you to understand what you are signing up for here. Our time is valuable even if you don't think it is. It's your responsibility to read and understand our policies before you place your order - this goes for any online store, not just ours. If you didn't take the time to read our Policies or FAQ pages, it does not exempt you from the responsibility you have to read & agree to our terms before shopping on our site. If you don't like them you are free to shop anywhere you like. Placing an order with Wacky Cats Vintage means you have read & agreed to all of our policies. You can't place an order until you state that you have read them all, & that legally binds you to them.
I only want to wear the dress once for a special occasion then return it for refund, can I?
ABSOLUTELY NOT. We don't RENT OUT our clothing. Trying to do it without us knowing is against our policies & is in fact considered stealing. We've seen shops go under because of too much of this kind of fraud so we make it impossible for you to do that without our knowledge. If we feel you've done this, your refund will be denied. We photograph all tags and have other security measures before we put the items in the box. If they're removed or even tampered with we will know and your refund will be denied. Please be considerate of others hard work. WARNING: Sadly enough there is a small percentage of DUMMIES out there that purposely damage the item and then try to claim it was sent that way just to get out of our policies. We've been around along time and don't take kindly to fraud so we take extra precautions like photographing the inside and outside extensively along with notes kept attached to each item in our database to be sure of the condition. We have never lost in this situation so don't try it as it will only cost YOU A LOT more money than if you were just honest & talked to us about your return. If you don't like stores policies please just don't shop there.
I bought a dress from you a while ago, do you buy back clothing?
Mostly no, but some dresses that we particularly like or we have a waiting list for, we may buy back, just email & ask. But keep in mind we don't RENT out our clothing & we need to make a profit so it will be significantly less than you paid for it and please do not ask the week after you purchased the item.
Can I return lingerie?
Mostly No. This includes bra's, panties, bathing suit etc...Does it touch your "intimate" areas? Then please don't return it. If you do, we will send it right back to you at your expense. The only exception here is unworn slips and nightgowns.
SHIPPING
Do you ship world wide?
Yes we do! The buyer is responsible for all import fees or duties. Please make sure you know what to expect when ordering as we cannot keep track of what all the other countries are charging. We insure all items and declare the value. Also please see the payment options for foreign orders above & on the How To Order Page.
I want to ship my order to an address other than the cards billing address, can I?
Yes. However Wacky Cats Vintage practices a strict fraud prevention policy.
We might request additional information to ensure against credit card fraud. This is for your security as well as ours.
You may be required to provide:
* The name of the bank that issued the credit card and the phone number of the bank printed on the back of the card.
* Other documentation required might include a faxed or scanned copy of your photo ID and the credit card in question.
Not all of this documentation may be required for every order, but we reserve the right to request any information we need to ensure fraud-free transactions for all of our customers.
* We will not ship to certain Countries and your card will be automatically be declined. We also reserve the right to refuse service or cancel any orders that appear suspicious or fraudulent at our discretion. Internet fraud is rampant so we try our best to protect everyone.
Thank you in advance for your cooperation and understanding.
How do you calculate the shipping costs?
The shipping costs are based on the weight of the box & your zip code or country. Delivery Confirmation is mandatory on all orders. Insurance is also added on all breakable items and on orders that are over $200.00. We ship USPS priority & Express mail. We try to come as close as we can to the actual shipping cost give or take a few cents. We do not pad the shipping price or add on any handling fees. I want to know how much shipping is before I order? If you're in the USA then look on the order / checkout page to see how much it is. The amount is there for you to see before you pay.
How fast do you ship?
We ship aprox 2 times a week, due to a gas guzzling 53 De Soto. We really do try to get them out in 2 to 3 days. We can ship Express overnight for an extra fee after payment clears. If you need something right away we will try our hardest to get it right out but we can't promise this as payments must be verified and completed first which takes about 24 hours and there's up to a 72 hour processing time on all orders. We ship first come first serve. We sometimes get slowed down during the holidays or due to illness. but if you put on your order, in the comment box, that you need it by a certain date we will try our hardest to get it there by then. You should choose express shipping too, which is usually overnight, or 2 days max once it's in the mail.
But I paid for Express Shipping!?!
We understand. But we ship in the order they are received & we still have up to a 72 hour processing period before we ship. But once we do ship you will get it in 1 to 2 days depending on your zip. We really do try our hardest to get items out in 24 hours after payment clears but if it's around the holidays or we get a ton of orders we may get slowed down. Please remember we're a small business.
